Refund policy

Last updated October 11, 2026. This page repeats the refund parts of our terms of service, which govern.

Tickets

If a night is cancelled, you get your money back in full, fees included, to the card you paid with.

Otherwise, all sales are final: tickets and service fees are not refunded, including if you can't make it, arrive late, or are refused entry for not meeting the venue's rules (age, ID, dress code, capacity, conduct). If you can't go, you can send your ticket to a friend from your pass.

Tables

You can cancel a table in the app, free, until the hold goes on 48 hours before doors. Once the hold is on, the table is locked in: you can't cancel it yourself, and only the venue can release it. Once charged, refunds are up to the venue. If the venue cancels or the night is cancelled, any hold is released, or a charge is refunded in full.

Mistakes

If we charged you by mistake (twice, or the wrong amount), email hello@themotion.party and we'll fix it. Please ask us before disputing a charge with your bank; see Chargebacks in the terms.