Terms of service

Last updated November 1, 2026. These terms are an agreement between you and Motion Holding Partners, Inc. (“Motion”). Our privacy policy, refund policy and text message terms are part of them.

Using Motion

Motion is where venues, collectives and hosts put on events and sell tickets, RSVPs and tables, and where guests buy them, keep them on one pass and get in at the door. By making an account or buying on Motion you agree to these terms.

You must be at least 18 to use Motion. Each event sets its own age limit (for example 21+), and the door checks ID; a ticket doesn't get you in if you don't meet it.

Your account

Your phone number is your account; keep it, and the codes we text you, to yourself. Use your real name: hosts and doors see it. One account per person. You can delete your account any time in Settings.

We may suspend or close accounts used for fraud, reselling tickets outside Motion, abuse toward guests, hosts or staff, content that breaks the rules below, or chargebacks on purchases that were delivered.

Tickets and passes

Tickets are tied to your account, not to a phone or a paper stub. You can send a ticket to a friend from your pass, and it moves to their account. A ticket gets one person in once; the door scans it. If you can't go, you can resell it on Motion (below). Reselling tickets anywhere else, or selling your account or pass, isn't allowed.

Resale

When. You can resell a ticket you bought on Motion once its event is sold out, until the event's sales close. Free tickets, guest list, tickets a friend sent you, tickets bought on resale, tickets with a refund request open, and tickets on some co-hosted nights can't be resold. A host can turn resale off for their event.

The Resale group. Resold tickets are sold on the event's page as their own group, priced above the event's highest ticket price. Buyers choose from the prices on offer. Listing takes the ticket off your pass until it sells or you take it back. You can change the price or take it back any time before someone starts paying for it; once it's sold, it moves to the buyer and is theirs.

Get back what you paid. If you sell at the price Motion sets, when it sells you get back everything you paid for that ticket (its price, service fee and tax), refunded to the card you paid with, usually within 5 to 10 business days. Motion sets this price; it may be higher than the event's ticket prices, and it may not sell.

Set your own price. To set your own price you need a payout account with our payment processor, Stripe, and you agree to Stripe's Connected Account terms. Your price must be within the range shown (from above the event's highest ticket price up to a cap, currently that price plus 50%). When it sells, you're paid your price less Motion's resale fee, shown before you list, to your payout account after the event ends. Your original purchase isn't refunded. You're responsible for any taxes on what you earn; Stripe may send you tax forms where the law requires.

Buying on resale. A resale ticket costs its price plus Motion's resale service fee and tax, all shown before you pay. Resale tickets are sold by Motion, not by the event's host, and are final: they aren't refundable unless the event is cancelled, in which case you get everything you paid back. The host's own refund rules don't apply to them.

Your promise as a seller. By listing a ticket you confirm it's yours to sell, valid, and not also sent, sold or used elsewhere. If a ticket you sold turns out not to work (for example it was refunded or used), the buyer is refunded and we may recover what you were paid and suspend your account. We may cancel any listing at any time, for example to stop fraud or if the event changes.

If the event is cancelled. Resale buyers are refunded in full. If your ticket sold before the cancellation and you hadn't been paid yet, your original purchase is refunded instead; listings that haven't sold come back to your pass and are refunded with the rest of your order.

Prices, fees and payment

The ticket price, Motion's service fee and any tax are shown before you pay. Payments are processed by Stripe; by paying you also agree to Stripe's terms for that payment. Some hosts cover Motion's fee themselves, and then you pay only the ticket price and tax. Motion's service fee on a resale ticket includes the cost of a second payment, so it's usually higher than on a first sale (see Resale).

Refunds

If a night is cancelled, you get your money back in full, fees included, to the card you paid with.

Refunds by request. Most events let you ask for a refund: their page and checkout say “Refunds by request”. Ask from your pass, before the event ends, for some or all of the tickets on an order that haven't been used, and say why if you like. The event's host decides; a request isn't a guarantee, and you'll get a notification either way. If the host approves, what you paid for those tickets comes back to the card you paid with, Motion's service fee and tax included. Refunds usually show on your statement within 5 to 10 business days. Refunded tickets stop working at the door. A host can also refund an order without being asked.

Events marked “Tickets are final” don't take requests: tickets and service fees on them are not refunded unless the night is cancelled, including if you can't make it, arrive late, or are refused entry for not meeting the venue's rules (age, ID, dress code, capacity, conduct). On any event, if you can't go you can send your ticket to a friend from your pass.

If we charged you by mistake (twice, or the wrong amount), email hello@themotion.party and we'll fix it.

Chargebacks

Please don't dispute a charge with your bank before asking us. If you open a chargeback or payment dispute for a purchase that was delivered as described (the ticket was issued to your account, whether or not you came), you agree that:

• we will send your bank our records of the purchase: when and how you bought, your agreement to these terms, the ticket on your pass, any transfers, and the door scan (or that you didn't come in);
• the tickets on that order are cancelled while the dispute is open, and stay cancelled if your bank returns the money;
• your account, phone number and card can be blocked from buying on Motion again;
• where the law allows, we may recover the amount returned and the dispute fees our payment processor charges us.

Disputing a charge you don't recognize, or one we got wrong, is always your right. Tell us and we'll fix it.

Tables

The price shown for a table is the venue's minimum spend for that night. The price when you request a table is the one you are held to for that night, even if the venue changes it later. Bottle prices are set by the venue, and the bottles you pick must reach the minimum.

Requesting a table saves a card with our payment processor, Stripe. Nothing is charged when you request. If the venue says yes, we place a hold on that card for the all-in amount: the greater of the minimum spend and your bottles, plus the venue's gratuity and sales tax on both. This is the all-in total shown when you request. The hold goes on 48 hours before doors, or right away if doors are sooner.

The hold is charged after the night ends, whether or not you arrive. If the hold fails, we'll ask you to update your card; a table without a working card can be released to other guests. A request that never gets a card expires after two hours and the venue never sees it.

You can cancel a table in the app, free, until the hold goes on 48 hours before doors. Once the hold is on, the table is locked in: you can't cancel it yourself, and only the venue can release it. Once charged, refunds are up to the venue. If the venue cancels or the night is cancelled, any hold is released, or a charge is refunded in full.

Text messages

By signing in with your number you agree to get texts from Motion: your sign-in codes, your tickets, and updates about events you're going to, including from their hosts. Reply STOP any time to stop them; you can keep using Motion. How it works: our text message terms.

Hosts and venues

Venues, collectives, hosts and promoters using Motion are responsible for their own nights, guest lists and pricing, and for following the liquor laws where their nights take place. Motion collects payment on their behalf and pays them out.

Hosts decide refund requests on their events, and can turn requests off for an event until its first ticket is sold (its tickets are then final, and the event says so); after that, requests stay on for everyone who bought. When a ticket is refunded, by request, by the host or because the night is cancelled, its price comes back out of what the host was paid for it, and Motion returns its own service fee on it to the guest.

Resale is on for every event unless its host turns it off. A resold ticket doesn't change the host's sale: the host keeps what they were paid when it first sold, and resale prices, fees and payouts are between Motion, the seller and the buyer. A resold ticket still counts toward the event's capacity once, and the buyer is on the host's guest list in place of the seller.

Hosts and venues who sell paid tickets are paid out through Stripe Connect and agree to Stripe's Connected Account terms. They are responsible for their events: the description, the price, who gets in, the guest list, safety, and following the law where the event takes place (including alcohol, capacity and age rules). Messages they send guests through Motion must be updates about the event the guest is going to (times, changes, entry), never promotion of other events, products or anything else.

Boost: Instagram ads for hosts and venues

Hosts and venues (a venue's owner and managers, for events at the venue) can use Boost; in this section, “host” means either, and an event's cohosts are its hosts too. A host can connect their Instagram, Facebook Page, Meta business and Meta ad account to Motion. Each host of an event decides for themselves whether to boost it. Once a host boosts an event, Motion keeps it in a catalog in their own Meta account and sends Meta the purchases on it; once the host accepts Meta's terms for it, Motion also sends their past guests, as our privacy policy describes.

A host can boost an event from Motion: an ad for it on Instagram. The host sets the daily budget and can pause or stop a boost at any time; Motion chooses who sees it and builds it from the event's flyer, name and price. Ads run on the host's own ad account, and Meta bills the host directly under Meta's terms. Motion doesn't charge for ads and isn't responsible for Meta's charges, review or delivery, or for what an ad sells. The host confirms they have the right to use their flyer and that their ads follow Meta's advertising rules.

A host can disconnect any time, on Motion or in Meta's business settings. Disconnecting stops their ads and stops Motion sending Meta anything for them.

Your content and conduct

You own what you post on Motion (your photo, events, flyers, photos from a night, messages). You give Motion permission to show it on Motion and in links people share, as long as it's up.

We don't tolerate objectionable content or abusive people. Don't post or send anything hateful, harassing, threatening, sexually explicit, violent, illegal, or that shares someone's private information or images without their consent, and don't impersonate anyone. You can report a person, a post or an event, and block anyone, from their page in the app. We review reports, remove content that breaks these rules, and remove people who post it, usually within 24 hours.

Motion's role

Motion provides the app and the ticketing; the events are put on by their hosts and venues, who are responsible for them. We aren't responsible for what happens at an event, or for a host or venue changing or cancelling it (a cancelled night is refunded in full). Motion is provided “as is”; we work to keep it running but can't promise it will always be available or error-free.

To the extent the law allows, Motion isn't liable for indirect or consequential losses, and our total liability to you for any claim is limited to what you paid Motion in the 12 months before it. Nothing here limits rights you have under consumer law that can't be limited.

Changes

We may update these terms. If a change matters, we'll tell you in the app before it takes effect; using Motion after that means you accept it.

Contact

Questions, problems or reports: hello@themotion.party.